FAQs

❓ Frequently Asked Questions (FAQs)

Welcome to the Artistry Charmora FAQs page. We’ve compiled a list of the most common questions our customers ask, along with detailed answers to help you shop with confidence. If you don’t find what you’re looking for, please don’t hesitate to contact us – our support team is always happy to assist you.

🛍 Orders & Payments

1. How do I place an order?
Simply browse our online store, add your favorite home décor items to your cart, and proceed to checkout. Once your payment is confirmed, your order will be processed within 1–3 business days.

2. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and Shop Pay. All transactions are encrypted and secure.

3. Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please contact us within 12 hours of placing your order. Once processing begins, we are unable to make changes.

4. Will I receive an order confirmation?
Yes, after placing an order you will receive a confirmation email with your order details. A second email with tracking information will be sent once your order has shipped.

🚚 Shipping & Delivery

5. Do you ship outside the USA?
Currently, we ship only within the United States.

6. How long does shipping take?

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Priority Shipping: 1–2 business days

Please note that delivery times may vary depending on your location and during peak seasons (holidays, sales).

7. Do you ship to Alaska, Hawaii, and U.S. territories?
Yes! We ship to all 50 states and U.S. territories including Puerto Rico, Guam, and the U.S. Virgin Islands.

8. Do you deliver to APO/FPO/DPO military addresses?
Yes, we proudly support our U.S. military families and deliver to APO, FPO, and DPO addresses. Delivery may take longer than standard orders.

9. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and a link to track your shipment in real-time. Please allow 24–48 hours for tracking updates to appear.

📦 Returns & Exchanges

10. What is your return policy?
We want you to love your purchase. If you’re not completely satisfied, you may return eligible items within 30 days of delivery. Items must be unused, in their original condition, and in original packaging.

11. How do I start a return?
Simply contact us at [Your Support Email] with your order number and reason for return. Our team will provide you with instructions.

12. Do you offer exchanges?
Yes, if you’d like to exchange your item for a different color, size, or style, please contact us within 30 days.

13. Who pays for return shipping?
Customers are responsible for return shipping costs, unless the item is defective or damaged upon arrival.

🛋 Product Information

14. Where do your products come from?
Our home décor items are carefully curated from trusted suppliers and artisans to ensure high quality, durability, and style.

15. How do I care for my home décor items?
Each product comes with specific care instructions. Generally, we recommend gentle cleaning, avoiding harsh chemicals, and keeping items away from direct sunlight or moisture to ensure long-lasting beauty.

16. Are your products handmade?
Some of our collections feature handcrafted pieces, giving them a unique and artistic touch. Each piece may vary slightly in design, making it one-of-a-kind.

💳 Discounts & Promotions

17. Do you offer discounts or promotions?
Yes! We often run seasonal sales, special promotions, and exclusive discounts for our email subscribers. Join our newsletter to stay updated.

18. Can I use more than one discount code?
At this time, only one discount code can be applied per order.

🛡 Security & Privacy

19. Is my payment information secure?
Absolutely. We use advanced SSL encryption to ensure that all transactions are safe and your personal information is fully protected.

20. Will my information be shared?
No. We respect your privacy and will never sell or share your personal information with third parties.

📩 Contact Us

21. How can I reach your customer support team?
You can contact us through:

  • 📧 Email: [info@artistrycharmora.store ]

  • 📞 Phone: [434-734-8823]

  • 🕒 Support Hours: Monday–Friday, 9 AM – 6 PM (EST)

Our friendly team is here to help you with any questions, concerns, or special requests.